Euro Ceramica is dedicated to total customer satisfaction and committed to providing our customers with products they can enjoy. Our Replacement Policy is available for products that arrive chipped, cracked or contain a defect.
Replacement requests must occur within 3 days of purchase or delivery. Please send an email to firstname.lastname@example.org and include:
- Item Number/UPC
- Proof of Purchase [or] Gift Receipt
- Clear Photo(s) of the Damaged Piece(s). If multiple replacements are needed, all pieces should be pictured in one photo.
- Your Name, Contact Number and Mailing Address.
Replacements will only be considered for items that are damaged or defected and does not include ordinary production processes.
If you have purchased Euro Ceramica merchandise from another retailer, please see their Replacements Policy.
At this time, Euro Ceramica cannot accept replacement requests from outside the United States.
At Euro Ceramica, we take great pride in the quality and artistry of our collections and strive for complete customer satisfaction. We guarantee that your package is carefully handled and inspected prior to shipment.
Upon receipt of merchandise, please inspect your products and notify us if there is any damage. We can promptly arrange for a replacement to be sent to you; please see Replacements Policy. Euro Ceramica will pay return shipping costs for a product that arrives broken or damaged, is defective in any way or is not the correct product that was ordered by the customer.
If for any reason you are not satisfied with your purchase and the merchandise is new/unused, it may be returned with proof of purchase for a full refund of the merchandise value, not including shipping, within 30 days of receipt. The customer is responsible for return shipping costs if the product is no longer desired.
Once merchandise is used, returns/exchanges will no longer be accepted.
To return/exchange an item, please email us with your request at email@example.com.
Return/Exchanges will be accepted by mail at:
Euro Ceramica Inc.
5 Mars Court Unit #3
Boonton, NJ 07005
If you have purchased Euro Ceramica merchandise from another retailer, please see their Return or Exchange Policy.